Coaching & Mentoring for Performance

Knowledge and skills needed to maintain and/or develop the performance of your team effectively.

BACKGROUND

The arts of coaching and mentoring transform performance measurement into performance management and development. While the benefits of both in regard to employee experience, engagement, retention, and performance have been proven across theoretical experiments and practical case studies, research shows that there is a severe lack of it. Without appropriate guidance on how to improve performance, performance reviews can leave people feeling trapped and lost with no way out.

As we move away from a time where managers manage their subordinates to a time where employees are collaborating with their managers to achieve their goals, resolving this challenge is more important now than ever.

To that end, we’ve designed this program to equip leaders playing the roles of coaches and mentors, with the necessary knowledge and skills to effectively support their teams intellectually and emotionally to achieve their goals.

Keep reading to learn more about what the participants will be able to do at the end of the session.

OBJECTIVES

By the end of the program, participants will learn how to:

Appreciate and differentiate coaching and mentoring
Understand and apply the models and common obstacles of coaching and mentoring
Uncover what motivates people to perform and what keeps them from performing
Actively listen and openly communicate with your employee to understand their goals, their challenges, their strengths and weaknesses.
Motivate, foster accountability in and emotionally support the coachee/mentee
Set up a relationship for success – trust, rapport, expectations and a development plan
Keep ongoing communication with coachee/mentee without under/overwhelming them
Support coachees/mentees through problems
Balance recognition and constructive feedback
Discussing action plans and solutions to improve performance
Relate people skills to the structure of a coaching or mentorship program

Keep reading for the kind of content we’re going to share to achieve these objectives.

CONTENT

Module 01: Introduction

Defining Coaching & Mentoring
What is the role of a coach and a mentor?
What are their similarities and differences?
How do they relate to performance?

Module 02: The Fundamentals

Uncovering key motivators & techniques to motivate
Discovering The Inner Game
Understanding Barriers to High performance
Techniques to apply emotional intelligence
Techniques of active listening
Techniques to fostering accountability

Module 03: Establishing a Relationship

Tools to build rapport & establish trust
Understanding the Coachee/Mentee (What drives them? What kind of person are they? What are they driven by? What are their strengths and weaknesses?)
Discussing expectations (What do you expect of one another?)
Discussing a game plan (How have they performed in the past? How do they hope to perform from now?)

Roleplay Session 1

Module 04: Maintaining On-going Communications

Designing a Communications “Plan” (Answering when to check in, how often, which channels to use and when to use them and what to discuss)
Incorporating objective questions to better understand them and their progress
Incorporating stories and anecdotes to motivate and build relationships

Roleplay Session 2

Module 05: Recognition & Constructive Feedback

Understanding the importance and benefits of appreciations
Techniques to give authentic praise
Structures on how to give constructive criticisms

Module 06: Discussing Action Plans

Encouraging and facilitating reflection on and self-evaluation of performance
Unpacking problems and challenges faced by coachee/mentee and guiding them in problem solving
Discussing action plans and revising goals

Roleplay Session 3

Module 07: Coaching Specific

Assessing Learning Styles
Introduction to the GROW Model
- Goals: Asking “What do you want?”, Reality: Discussing “Where are they now?”, Options: Assessing “What can be done?”, Will: Finalising “What they will do?”
Common obstacles to Coaching
Kolb’s Learning Cycle

Roleplay Session 4

Module 08: Mentoring Specific

Introducing the 4 stages of Mentoring
- Initiating: Forming rapport with, understanding goals of and discussing expectations with mentee; Cultivating: On going interactions with the mentee; Separating: Recognising the ending of the relationship, reflection and “graduation”l Redefining: Transitioning from a mentor-mentee relationship into a peer-like relationship
Useful concepts to share with mentees
Common obstacles to Mentoring

Bringing it all Together

Roleplay Session 5